How We Handle Errors and Updates

Reporting an Error

If you find a factual error, outdated number, broken link, or misleading claim, please email hello@getridewise.com with:

• The page URL where you spotted the issue.
• A quoted snippet of the specific claim.
• A link to a primary source that contradicts our claim.
• Date you observed the issue (helps us check if pricing has since shifted).

We read every correction email. You do not need to be a journalist, researcher, or industry insider to submit one. The most useful corrections often come from regular riders who just opened the app and saw a different number than we have published.

Response Timeline

We commit to the following timelines for reader-submitted corrections:

• Within 48 hours: acknowledgment that we received your report.
• Within 7 days: initial verification against primary sources.
• Within 14 days: correction published if the report is verified, OR a written explanation of why we believe the existing content is accurate.

Major errors (incorrect dollar amounts, wrong policy claims, broken safety information) are corrected as fast as possible — usually within 24 hours of verification.

How We Mark Corrected Articles

Transparency about changes is core to our standards. When we materially correct an article, we:

• Update the visible "Last updated" date on the article.
• Update the dateModified in the article schema so search engines see the freshness signal.
• Note the correction in the article body when the change is meaningful (price changes > $1, policy reversals, regulatory date corrections). Minor copy-editing or typo fixes are not separately noted.
• Preserve the original publication date alongside the updated date so readers can see both.

Types of Updates

Not every change to an article is a "correction." We categorize updates as:

• Routine refresh. Monthly rate-card pulls, quarterly content reviews, link audits. No correction notice needed; the updated date is bumped.
• Price update. A specific fare or fee changed because of a real pricing action (e.g., LAX increased from $5 to $12 in July 2026). The article is updated with the new number and dated; older versions are not preserved.
• Correction. An original claim was wrong or misleading. The article is corrected with a brief note in the body explaining what changed and when.
• Retraction. Rare. If an entire article's premise turns out to be wrong, we either rewrite from scratch or remove the article and explain why. We do not silently delete content.

Sources of Updates

Most updates originate from one of four sources: (1) our monthly rate-card refresh process, (2) news monitoring for regulatory and pricing events, (3) reader emails like yours, and (4) periodic re-validation of our cited external sources. The article itself does not distinguish which type of update applied; only the materiality of the change determines whether we publish a correction note.

If You Disagree with Our Verdict

If we evaluate your reported error and conclude our existing content is correct, we will explain our reasoning in our reply. If you still disagree, you are welcome to respond with additional evidence. Honest analytical disagreements happen — especially around forecasted numbers like surge multiplier predictions — and we will engage with them in good faith.